Shipping, return & refund policy
Shipping
We offer worldwide shipping to bring our goalkeeper gear right to your doorstep.
We do NOT ship to the following countries: Cuba, Iran, South Sudan.
Processing time
Once your order is placed, please allow us 1-2 business days to process it. No shipments happen on Saturday and Sunday due to closing day. In case of personalisation of items, shipping may be delayed by a few days. During peak seasons, processing time may be slightly longer. We appreciate your patience, you can rest assured that we are working diligently to ship your order as quickly as possible.
Shipping method
We collaborate with our trusted partner Getax Logistics to ensure reliable and efficient delivery of your purchases.
Shipping costs
The shipping cost for your order will be calculated based on the weight of the package and the destination. You can view the shipping charges during the checkout process before finalizing your order. We occasionally offer free shipping promotions, so keep an eye out for any ongoing offers.
International customs and duties
For international orders, please be aware that customs and duties may apply depending on your country’s regulations. Any additional charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office to inquire about any potential fees before placing your order.
Tracking your order
Once your order is shipped, we will provide you with a track&trace link via email. You can use this link to track the progress of your shipment. Please note that it may take a few hours for the tracking information to become available after the package is dispatched.
Delivery time
The delivery time will depend on your location. Please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact the delivery time. We appreciate your understanding in such situations.
Suggested delivery times (from the moment the order is ready for shipment):
- Benelux: 2-3 working days
- Europe: 2-6 working days
- Outside Europe: 3-10 working days
If you have any further questions or need assistance with your order, please feel free to contact our customer support team. We are here to help and ensure your shopping experience is exceptional.
Protecting the environment together
Before sending your online order, please check your delivery address again. After an online order has been placed, it is no longer possible to change the delivery address. Together we create short delivery routes and sustainably reduce CO2 emissions.
Tip: Have your parcel delivered to your business address if nobody is at home during the day.
Returns
Thank you for shopping with us! We want you to be completely satisfied with your purchase, and we understand that sometimes returns and exchanges may be necessary. Please read our policy carefully to ensure a smooth and hassle-free process.
Eligibility for Returns
We accept returns within 14 days from the date of receipt, in accordance with and under the provisions of article 7 of our General Terms and Conditions. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition as when you received it.
- The original packaging, including any tags or labels, must be intact.
Returns Process
To initiate a return, please follow these steps:
- Fill in and send the Model withdrawal form provided for in article 7 of the General Terms and Conditions to our customer support team within 14 days of receiving your order by email at help@thicofc.be and provide your order details.
- Follow the received instructions to send the item(s) back.
Non-Returnable Items
Certain items are non-returnable for hygiene reasons or due to their customized nature. These may include goalkeeper gloves that have been used, personalized items with custom printing or embroidery, or any item specified as non-returnable on the product page. Please review the product description carefully before making your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or provide a refund, depending on your preference.
Please note:
- We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.
- The customer is responsible for adequately packaging the returned item(s) to prevent any damage during transit.
- We recommend using a shipping method with tracking and insurance for your return shipment.
Refunds
Once we receive and inspect the returned item(s), we will process your refund. The following refund options are available:
- If you paid by credit card, the refund will be issued to the original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or card issuer’s policies.
- If you paid via PayPal or another electronic payment method, the refund will be credited back to your original account.
Please note:
- Refunds for returned items will exclude any shipping charges incurred during the initial purchase, unless the return is due to a product defect or an error on our part.
If you have any questions or need further clarification, please don’t hesitate to contact our customer support team at help@thicofc.be. We are here to assist you and ensure your satisfaction.
Complaints
In case of a complaint due to a product defect, we must first contact the manufacturer to determine whether the case is covered by the warranty. Therefore please send some detail photos with an exact description of the fault to help@thicofc.be. Please enter your first and last name and customer number. We will contact you as soon as possible and explain how to proceed.